Create a support session

What’s the task?

You will generate a session invitation link which will be sent to a friend (in this case, that’s you)

How long it will take?

Less than five minutes.

Try it yourself:

  1. Click on the “Invite Client” button. You can find it on top of the desktop console:

    Invite Client
  2. Click the “Create Invitation Code” button.

    Type details about your distinguish the session coming from him by the rest of the sessions. The system will automatically generate a 6 digit invitation code, so your friend has to enter it at www.comodo123.com (in this case that’s you).

    Invite Client
    • By Code: it generates an invitation code so the clients can enter at www.comodo123.com.
    • By Email: it generates a session invitation which is sent over email to the clients.
    • By Link: it generates and invitation link so the clients can click and get in touch with you.
  3. Download and install the client application.

    Once the GeekBuddy client application is installed, it connects to you, all you have to do is to press the “Approach” button so you can chat with your friend.

    Invite Client

Setup unattended access

What’s the task?

You will setup unattended access to your friend’s computer so you can take it over anytime you need.

How long it will take?

Less than five minutes.

Try it yourself:

  1. Click on the “Takeover Remote Computer” button. You can find it on top of the desktop console:

    unattended access
  2. Click on the “Add Computer” button.

    unattended access
  3. Click the “Create Invitation Code” button.

    Type details about your friend’s computer so you can distinguish by the rest of the computers you are currently managing them (if any).The system will automatically generate a 6 digit invitation code, so your friend has to enter it at www.comodo123.com (in this case that’s you).

    unattended access
  4. Download and install the client application

    Once the GeekBuddy client application is installed, your friend’s computer will be listed in the “Remote Computers” list.

    unattended access

Troubleshoot your friend’s computer:

What’s the task?

You will remotely investigate the root cause of the issue reported by your friend. You will remotely identify the operating system and hardware configuration, device drivers and network interfaces. You will remotely explore the processes running on your friend’s computer, the startup applications, services, drivers and native applications. You will also manage the remote network connections and the processes which started them.

How long it will take?

Several minutes

Try it yourself:

  1. Go to the “PLUGINS” area and click on the “tools” button.

    You will see a list of remote intervention tools developed by COMOD.

    Troubleshoot your friend’s computer
  2. 2. Just drag the “System Inventory”, “Process Explorer”, “Autoruns Manager” and “Active Connections Manager” tools one by one and drop them into the desired session panel. You should see them all as separate tabs as below.

    Troubleshoot your friend’s computer Troubleshoot your friend’s computer Troubleshoot your friend’s computer Troubleshoot your friend’s computer

Remotely execute windows commands

What’s the task?

You will remotely execute windows commands directly on your friend’s computer

How long it will take?

Few seconds.

Try it yourself:

  1. Go to the “PLUGINS” area and click on the “tools” button.

    You will see a list of remote intervention tools developed by COMODO.

    Remotely execute windows commands
  2. Just drag the “Shell Execute” tool and drop it into the desired session panel. You should see the “Shell Execute” tool as a separate tab.

  3. Run a test command such “dir”.

    Remotely execute windows commands

Transfer files to your friend’s computer

What’s the task?

You will transfer files between your computer and your friend’s computer.

How long it will take?

Few seconds.

Try it yourself:

  1. Go to the “PLUGINS” area and click on the “tools ” button.

    You will see a list of remote intervention tools developed by COMODO.

    Transfer files
  2. Just drag the “File Transfer” tool and drop it into the desired session panel. You should see the “File Transfer” tool as a separate tab.

  3. 3. Just copy one file from your PC to the remote PC.

    Transfer files

Remotely control you friend’s desktop:

What’s the task?

You will remotely control your friend’s desktop.

How long it will take?

Few seconds.

Try it yourself:

  1. Go to the session you want to remotely control.

  2. Click on the “Start Remote Desktop Connection” button.

    Remotely control you friend’s desktop
  3. Once your friend confirms this action, you should see his desktop as a separate tab.

    Remotely control you friend’s desktop

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